Extrashoe
Extrashoe Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Extrashoe reviews report a 3.0 star rating from 10 customers with mixed to neutral sentiment and a 50/50 positive-unfavorable split.
Key Takeaways for Future Customers
- Some buyers praise fit and comfort and timely delivery while others report inconsistent shipping.
- Product is lightweight but price level is reported as high compared to perceived value.
Negative Feedback / Risk Areas
- Frequent Extrashoe customer complaints cite poor sole quality and durability.
- Many note unresponsive customer service, missing deliveries, and problems getting refunds and billing corrections.
Positive Feedback
Several customers received comfortable shoes quickly and described satisfactory email responses and good fit.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Extrashoe reviews report a 3.0 star rating from 10 customers with mixed to neutral sentiment and a 50/50 positive-unfavorable split.
Key Takeaways for Future Customers
- Some buyers praise fit and comfort and timely delivery while others report inconsistent shipping.
- Product is lightweight but price level is reported as high compared to perceived value.
Negative Feedback / Risk Areas
- Frequent Extrashoe customer complaints cite poor sole quality and durability.
- Many note unresponsive customer service, missing deliveries, and problems getting refunds and billing corrections.
Positive Feedback
Several customers received comfortable shoes quickly and described satisfactory email responses and good fit.
Media from reviews
Fond Du Lac, Wisconsin
Refund because I never got my boots
- - Boots delivered to the wrong address on Dec 27.
- - Replacement promised but not delivered after directions; no longer need them as winter is over.
I ordered a pair of boots in early December and they were delivered to the the wrong address on December 27. They said that they would send me a new pair of boots.
I sent detailed directions to my home 3 times and the boots were never delivered.
The order #ES86322**** with a tracking #SDH007918****. I no longer need the boots because winter is over.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Boston, Massachusetts
Resolved: Return boots
Difficult to talk or even chat with and get a positive response.
Not satisfactory with the quality and the fit. The service was very commendable, and when I order another product from this company, I would be glad to trust them and be happy to order more.
- Light weight is good
- Sole is of less quality
Preferred solution: Full refund
User's recommendation: Trust them fully
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
To share a positive experience, as satisfied customers often don’t leave reviews.
- - I received mine today, great fit and comfortable.
- - The site is great and delivery took about a fortnight.
- - Good email response to all questions.
priority@***.com
Priority Order Request, priority@ extrashoe .com
I received mine today, great fit and very comfortable. The site is great, good email response on all my questions via email priority@***e .com and delivery only took about a fortnight.
I'm leaving this review because people usually write reviews after negative experiences while satisfied customers often don't, so I wanted to share a positive one.
User's recommendation: Recommended
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
To share a positive experience, as satisfied customers often don’t leave reviews.
- - Received today; great fit and very comfortable.
- - Delivery took about a fortnight; the site is great and emails were answered via priority@***.com.
I received mine today, great fit and very comfortable. The site is great, good email response on all my questions via email priority@***.com and delivery only took about a fortnight.
Im leaving this review because people usually take the time to write reviews only after a negative experience, while those who are happy and satisfied often dont bother so I wanted to share my positive one.
User's recommendation: Recommended
Irwin, Pennsylvania
They haven't answered any of my messages
They should get back to customer. Don't let the customer wondering what's going on. If cancelling, please answer customer, especially when it's in the 24 hours.
User's recommendation: Don't order through this co.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI could not get any support trying to return the ugly shoes
- - Poor quality, insufficient heel support, sweating.
- - Lightweight and slippery on wet surfaces.
- - Not suitable for winter or spring; slow support.
The shoes are of very poor quality, making my feet sweat all the time, with not enough heel support. The shoes are very light and slippery on wet surfaces, getting worse when wet on the snow and ice.
They are not good for the winter season and neither for spring. I tried to contact customer support on time, but my email was replied to very late, asking for more and more details, neglecting the situation.
- Poor quality and not responsability
Preferred solution: Full refund
User's recommendation: Won't buy it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brooklyn, New York
Poor customer service and can't get any feedback from extrashoe.
No feedback and no return label or number also no phone number to call. I order boots from Co. To get an exchange but no information given on where to return them
Lethbridge, Alberta
Horrible customer service
- - Cancelled within 24 hours but heard nothing.
- - Received cheap looking shoes; customer service replied once to multiple inquiries.
If I could rate this company a minus 10 I would. I cancelled within the allowed 24 hour period and heard nothing.
Received the ugly, cheap looking shoes and reached out to customer service 4 times and received 1 response. They have continued to ignore my inquiries. Stay away from this company.
Dispute with your credit card company. Proceed with caution if you choose to proceed with this company.
User's recommendation: Stay away!
Sydney, New South Wales
No delivery, no reply
- - Ordered 1 pair, then 3 more in August.
- - A month later, they emailed about non-receipt.
- - No replies and no refund after months.
After receiving my first order, 1 pair, I placed another order for 3 pairs in August. After a month, I emailed of non receipt.
Was told the dispatcher couldn't find my address. Odd as they del7vered to me before.
3months & 4 emails later, I STILL havent received my order. No replies absolute NO refund.
User's recommendation: Avoid this company. They'll rip you off!!
Melbourne, Victoria
Overcharging
- - Paid for an order of $46.51.
- - Extra shoe charged $73.87.
- - The balance shows pending; $27 not available.
- - Emails sent with no response.
I paid for an order which amounted to $46.51
Extra shoe took $73.87
The amount on my banking account is till pending but obviously the $27 is not available
I have sent numerous e mails with no response I have the order confirmation with the amount I had to pay
How dare they take whatever they like
User's recommendation: I can I recommend anything until the money goes through and shows not pending
Missing shoes
- - Advertised price in AUD was charged in USD, adding about one-third.
- - After 30 days no shoes; tracking fails; emailed multiple times with no reply.
Two complaints.1) price quoted in advert was Australian dollars but transferred into us dollars which increased the price by 1/3. 2) after 30 days no shoes.
Tracking process doesn't work at all.
Emailed 3 times but was given the excuse they had been dispatched from China and on its way.asked via a 3rd email for either a definite arrival date or a refund. Heard nothing since.just want answers or refund
User's recommendation: Don't deal with this company
Thankyou SO MUCH for letting us potential customers know about this farce!@@
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerReceived mine today and they are great
Received mine today and they are great, The ONLY thing I have bought off a Facebook advertisement where I was happy with what I got.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGreat service
The boots are great for going to soccer...ordered mine & only took 1 weeks to arrive. Great service & so comfy & warm.
Buy elsewhere
Wont answer the phone. Cannot get an email answered, just totally frustrated bottom line they win I give up
Chicago, Illinois
Did not receive my order
I placed an order 3 weeks ago and have it to receive my order. Please update with a tracking number and the eta of my package
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Via a Facebook or Instagram advertisement, I also placed an order for waterproof boots from Extrashoe for about US$48. Order placed Jan 3, 2026, coming out of China.
Contacted many times, tracking number showed order stuck at JFK airport in NY City on Jan 30. Asked Feb 14 by email, they had no information. When I asked again Feb 20, the tracking list was updated to say my order was delivered earlier on Feb 4 to my mailbox (probably would not fit in mailbox at street) and that I should ask my neighbors (they don't have it).
If the package was left on the ground at the street (raining that day), it could have been stolen. Bought replacement from someone else.